ERP solutions can transform your business into profitable ones. ERP systems initially focused on automating back-office functions. So, it did not directly affect customers and the public. Front office functions, such as customer relationship management (CRM), dealt directly with customers. E-business systems such as e-commerce, e-government, e-telecom, and e-finance—or supplier relationship management (SRM) became integrated later.
Today, ERP has expanded to encompass business intelligence (BI). It is now also handling “front-office” functions such as sales force automation (SFA), marketing automation and e-commerce. With these product advancements and the success stories coming out of these systems, companies in a broad range of industries—from wholesale distribution to e-commerce—use ERP solutions.
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